How Bernardo 1946 Connected Its Operations Across Shopify, Dsco, and SAP Business One with appse ai
Bernardo 1946, a Houston-based premium handcrafted footwear brand with over 75 years of heritage, automated its multi-channel operations with appse ai, connecting SAP Business One with both Shopify and Dsco. Automated order sync, real-time inventory, invoice consistency, and fulfillment updates across its direct and marketplace channels replaced the manual entry and stock mismatches that used to slow the business down, stopping regular overselling and freeing the team to focus on product, customers, and channel strategy instead of routine data work.
North America
Disclaimer
Bernardo 1946, a company from the APPSeCONNECT customer base. appse ai is APPSeCONNECT's own product, built with significantly more advanced automation and AI capabilities. This case study has been adapted to reflect how Bernardo 1946's use case would run on appse ai today.
SAP Business One ↔ Shopify ↔ Dsco, automated with appse ai
- Company
- Bernardo 1946
- Headquarters
- Houston, Texas, United States
- Industry
- Manufacturing & Distribution (Premium Footwear)
- Integration Scope
- Orders, order fulfillment/shipment status, invoices, inventory levels, and product data — across two integration paths (Shopify and Dsco), both connected to SAP Business One
About Bernardo 1946
Bernardo 1946 is a customer of APPSeCONNECT. appse ai is APPSeCONNECT's own product, built with significantly more advanced automation and AI capabilities. This case study has been adapted to reflect how Bernardo 1946's use case would run on appse ai today.
Founded in 1946 by Bernard Rudofsky and credited with introducing the modern sandal, Bernardo 1946 is a handcrafted premium footwear brand produced at a family-run factory in Brazil using locally sourced and recycled materials, with over 75 years of heritage. The company is headquartered in Houston, Texas.
The operational challenge
Bernardo 1946 sold through Shopify as its direct eCommerce channel and Dsco for marketplace and retail order distribution, both running against SAP Business One as its ERP. Orders from Shopify and Dsco had to be manually entered into SAP Business One, delaying processing and introducing inconsistencies in order data, with staff time consumed by routine data work instead of customer-focused activity. Inventory levels were updated manually, so numbers across platforms were often behind reality, with products appearing available in-store while already sold out in the warehouse, causing customer frustration and fulfillment issues, and significant staff time spent reconciling inventory figures across systems. Shipment information required manual steps to flow back to Shopify or Dsco, leaving customers waiting for tracking updates that should have arrived automatically and creating unnecessary support volume as staff manually chased and updated fulfillment statuses.
The problem
Running Shopify, Dsco, and SAP Business One as disconnected systems surfaced three specific problems for Bernardo 1946:
- 01
Orders arriving from multiple channels, processed manually
Orders from Shopify and Dsco had to be manually entered into SAP Business One, causing processing delays that pushed orders further from fulfillment, introducing inconsistencies in order data, and consuming staff time on routine data work instead of customer-focused activity.
- 02
Inventory figures that couldn't keep up
Inventory levels were updated manually, so numbers across platforms were often behind reality, with products appearing available in-store while already sold out in the warehouse. Overselling caused customer frustration and order fulfillment issues, and significant time went into reconciling inventory figures across systems.
- 03
Fulfillment status stuck in silos
Shipment information required manual steps to flow back to Shopify or Dsco, leaving customers waiting for tracking updates that should have arrived automatically. Staff manually chased and updated fulfillment statuses across platforms, and the gap between shipping and notification created unnecessary support volume.
This is the exact pattern appse ai exists to remove: a multi-channel brand's order, inventory, and fulfillment data locked inside its ERP, with two sales channels and a support team all working from information that was already out of date.
Why appse ai
Bernardo 1946 needed an integration built to reflect how the business actually operates across its specific mix of channels, ERP logic, and fulfillment process, rather than a generic template, and both integration paths needed to run in sync from go-live.
appse ai connected Bernardo's systems across two integration paths — SAP Business One with Shopify, and SAP Business One with Dsco — with automated data flows tailored to Bernardo's specific operations, moving data between platforms without manual intervention from day one.
The solution: dual-channel, always-on sync across orders, inventory, invoices & fulfillment
Instead of manually entering orders from two channels and chasing fulfillment updates, appse ai deployed automated workflows across both of Bernardo 1946's integration paths — five between SAP Business One and Shopify, and three between SAP Business One and Dsco:
- Shopify — Order Sync
Shopify orders flow directly into SAP Business One upon placement, removing manual entry and accelerating processing.
- Shopify — Order Fulfillment Sync
Shipment and fulfillment details from SAP Business One are automatically sent back to Shopify, informing customers without staff intervention.
- Shopify — Invoice Sync
Invoice records stay consistent between systems, supporting accurate financial tracking.
- Shopify — Stock Update
Inventory levels on Shopify reflect actual SAP Business One stock, updated automatically for accurate availability display.
- Shopify — Product Sync
Product data stays consistent across both platforms, reducing discrepancies and improving catalog reliability.
- Dsco — Order Sync
Dsco orders pass directly into SAP Business One for processing, with no manual re-entry.
- Dsco — Inventory Sync
Stock updates made in SAP Business One are reflected in Dsco automatically, keeping the marketplace channel current.
- Dsco — Order Fulfillment Sync
Fulfillment status flows from SAP Business One back to Dsco automatically, so retail partners and customers get timely updates.
Each workflow runs as a closed loop: detect the event in one system, resolve it against SAP Business One as the central source of truth, execute the update across the correct channel, and only surface an exception to a human when judgment is genuinely required.
The results
Dual-channel, always-on synchronization across orders, inventory, invoices, and fulfillment status between SAP Business One and both Shopify and Dsco, with manual entry removed from daily operations:
- Faster order processing across channels: orders from Shopify and Dsco land in SAP Business One automatically, with no manual entry queue.
- Accurate inventory across platforms: stock levels update in real time, and what customers and retail partners see reflects actual availability.
- Better post-purchase experience: customers and retail partners receive fulfillment and tracking updates without manual pushing.
- Time redirected to strategic work: routine data sync happens automatically, freeing the team for product, customers, and channel strategy.
- Dual integration running in sync across both eCommerce and marketplace channels since go-live.
Frequently asked questions
How does appse ai integrate SAP Business One with both Shopify and Dsco?
appse ai runs two coordinated integration paths from a single SAP Business One instance: one automating order, fulfillment, invoice, stock, and product sync with Shopify, and another automating order, inventory, and fulfillment sync with Dsco, so both channels stay current with the ERP.
