About this template
Automated workflow template for Voice Call to Draft Order
Key benefits
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No triggers for HTTP.
Inside the flow
appse ai runs this workflow end to end for HTTP — automatically, every single day. Here is exactly what happens when this template runs.
The workflow is initiated manually when a voice-based order is ready to process, serving as the entry point for converting call transcript data into a structured SAP Business One draft order through AI voice order processing.
The system sends an HTTP GET request to an external transcription service to fetch the full call transcript, capturing every order detail the customer communicated during the voice interaction.
The transcript is split into individual sentences and filtered for order-related keywords such as 'order,' 'purchase,' and 'buy,' isolating only the relevant ordering instructions from the conversation.
Using the customer ID extracted from the transcript, the system performs a lookup in SAP Business One to retrieve the matching business partner profile, ensuring the order is linked to the correct customer account.
The filtered transcript is processed by OpenAI to intelligently extract ordered items and quantities, converting natural language product descriptions into structured, machine-readable data for SAP Business One voice order processing.
Extracted item descriptions are matched against a Qdrant vector database to retrieve precise product details—including item codes, prices, and availability—ensuring accurate product matching even from conversational or informal customer descriptions.
The fully structured order data is used to automatically create a draft sales order in SAP Business One, populated with the correct item codes, quantities, and pricing from the matched product records.
Once the draft order is created, a Microsoft Teams message is sent to the relevant team, notifying them of the new voice-originated order with all key details for review and confirmation.
More than moving data between apps — here is the measurable impact this automation delivers for your team.
01
Call-based orders are automatically transcribed, parsed, and converted into draft sales orders in SAP Business One - eliminating manual data entry and reducing order processing time from minutes to seconds.
02
OpenAI extracts structured order data from natural, conversational language while Qdrant ensures precise product matching - delivering draft orders with accurate item codes, quantities, and pricing without human interpretation.
03
Voice orders are in SAP Business One as draft orders moments after the call ends, accelerating fulfillment and improving customer satisfaction through automated AI voice order processing.
04
Customer, product, and order data pulled from SAP Business One and Qdrant ensures every draft order reflects your live catalog and customer master - maintaining data integrity from the call all the way to fulfillment.
05
Automatic Microsoft Teams notifications keep the sales or operations team informed the moment a new draft order is created, enabling faster review, approval, and fulfillment initiation.
06
As call-based order volume grows, the workflow handles each transcript automatically - with no linear increase in manual effort, making it ideal for businesses with high-volume telephone sales channels.
07
The workflow connects your transcription service, OpenAI, Qdrant, SAP Business One, and Microsoft Teams into a single automated pipeline - eliminating the friction of managing multiple disconnected systems for voice order processing.
01
Call-based orders are automatically transcribed, parsed, and converted into draft sales orders in SAP Business One - eliminating manual data entry and reducing order processing time from minutes to seconds.
02
OpenAI extracts structured order data from natural, conversational language while Qdrant ensures precise product matching - delivering draft orders with accurate item codes, quantities, and pricing without human interpretation.
03
Voice orders are in SAP Business One as draft orders moments after the call ends, accelerating fulfillment and improving customer satisfaction through automated AI voice order processing.
04
Customer, product, and order data pulled from SAP Business One and Qdrant ensures every draft order reflects your live catalog and customer master - maintaining data integrity from the call all the way to fulfillment.
05
Automatic Microsoft Teams notifications keep the sales or operations team informed the moment a new draft order is created, enabling faster review, approval, and fulfillment initiation.
06
As call-based order volume grows, the workflow handles each transcript automatically - with no linear increase in manual effort, making it ideal for businesses with high-volume telephone sales channels.
07
The workflow connects your transcription service, OpenAI, Qdrant, SAP Business One, and Microsoft Teams into a single automated pipeline - eliminating the friction of managing multiple disconnected systems for voice order processing.
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