AI-Powered Warranty Claim Registration from Email to SAP Business One
Gmail → SAP Business One
Apps Required
No-code and low-code platform
Explore how the templates work
Trigger: On schedule
Runs the workflow on a scheduled interval every hour to process incoming warranty claim emails.
Get unread emails from Gmail
Fetches all unread emails from the Gmail inbox to check for new warranty claim requests.
Get email details from Gmail
Retrieves the full details of each unread email, including the body and sender information.
Extract warranty claim data using OpenAI
Uses OpenAI to parse the email content and extract structured warranty claim data including date, product serial number, customer name, email, and issue description.
JSON Converter: Parse OpenAI response
Converts the OpenAI response string into a structured JSON object for downstream processing.
Get Customer by Email from SAP Business One
Looks up the business partner in SAP Business One using the customer email extracted from the warranty claim.
Decision: Customer exists?
Checks whether a matching business partner was found in SAP Business One. If not found, sends a verification email to the customer and marks the email as read.
Get Service Contracts by Customer Code from SAP Business One
Retrieves the service contracts associated with the matched customer from SAP Business One.
Check for existing service calls in SAP Business One
Searches SAP Business One to determine whether a service call for this warranty claim already exists.
Decision: Service call already exists?
Evaluates whether a duplicate service call is present. If it exists, sends an existing service call notification email to the customer and marks the email as read.
Create Service Call in SAP Business One
Creates a new service call in SAP Business One with the customer code, item code, issue details, and product serial number from the warranty claim email.
Send confirmation email via Gmail
Sends a confirmation email to the customer with the newly created service call reference number.
Mark email as read in Gmail
Marks the processed warranty claim email as read in Gmail to prevent duplicate processing.
Select an App to View Supported Features
| Modules | Trigger |
|---|---|
| No triggers for Gmail | |
Streamline Your Order Process with Automation
Automated warranty claim processing
Automatically reads warranty claim emails, extracts structured data using AI, and registers service calls in SAP Business One without any manual intervention.
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Duplicate claim prevention
Checks for existing service calls before creating new ones, preventing duplicate warranty registrations for the same issue.
Instant customer communication
Automatically sends confirmation or status emails to customers at every step — whether their claim is registered, already exists, or their details are pending verification.
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1
Automated warranty claim processing
Automatically reads warranty claim emails, extracts structured data using AI, and registers service calls in SAP Business One without any manual intervention.
2
Duplicate claim prevention
Checks for existing service calls before creating new ones, preventing duplicate warranty registrations for the same issue.
3
Instant customer communication
Automatically sends confirmation or status emails to customers at every step — whether their claim is registered, already exists, or their details are pending verification.
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