New products created
On new products created in Shopify.
About this template
What this workflow does
Automatically create SAP Business One return requests from Shopify returns and issue Shopify refunds when SAP credit notes are generated, with duplicate prevention and warehouse-verified refund flow.
Key benefits
- Automated End-to-End Return Lifecycle
- Duplicate Prevention for Return Requests
- Warehouse-Verified Refund Flow
- Faster Customer Resolution
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Inside the flow
How the template works
appse ai runs this workflow end to end for Shopify — automatically, every single day. Here is exactly what happens when this template runs.
Detect New Returns in Shopify
The workflow's first flow triggers automatically every three minutes, polling Shopify for newly created return requests. Each detected return—including the order ID, customer ID, line item SKUs, quantities, and unit prices—is forwarded so a matching return request can be created in SAP Business One.
Retrieve Original Sales Order and Check for Existing Return Request in SAP
The Shopify order ID is used to look up the original sales order in SAP Business One, retrieving tax codes and other document details needed for the return request. A second search checks if a return request with the same Shopify order reference already exists. A decision node then ensures the return request is only created when no duplicate is found.
Create Return Request in SAP Business One
When no existing return request is found, a new return request is created in SAP Business One. It includes the Shopify customer ID as the card code, the Shopify order ID as the external reference number, the return date, and all line items with their item codes, quantities, unit prices, and tax codes from the original sales order.
Detect New Credit Notes in SAP Business One
The workflow's second flow triggers every three minutes, polling SAP Business One for newly created credit notes. Once the back-office team verifies returned items in the warehouse and generates a credit memo in SAP, this trigger picks it up and initiates the refund process in Shopify.
Issue Refund in Shopify
Using the Shopify order reference from the credit note, the workflow retrieves the full Shopify order—including transaction IDs, payment gateway, and line item details. A refund is then created on the Shopify order with the correct transaction amount, gateway, line item quantities, and a REFUND transaction type, completing the return cycle for the customer.
Business benefits
More than moving data between apps — here is the measurable impact this automation delivers for your team.
01
Automated End-to-End Return Lifecycle
Shopify returns are automatically converted into SAP return requests, and once the credit note is issued, the refund flows back to Shopify—closing the loop without manual intervention.
02
Duplicate Prevention for Return Requests
A search-and-decision gate checks SAP for an existing return request before creating a new one, ensuring each Shopify return is processed exactly once.
03
Warehouse-Verified Refund Flow
Refunds are only triggered after the back-office team confirms item receipt and creates a credit memo in SAP, preventing premature refunds on unverified returns.
04
Faster Customer Resolution
By automating both the return request creation and the refund issuance, customers receive their refunds as soon as the warehouse confirms receipt—reducing resolution time and support inquiries.
01
Automated End-to-End Return Lifecycle
Shopify returns are automatically converted into SAP return requests, and once the credit note is issued, the refund flows back to Shopify—closing the loop without manual intervention.
02
Duplicate Prevention for Return Requests
A search-and-decision gate checks SAP for an existing return request before creating a new one, ensuring each Shopify return is processed exactly once.
03
Warehouse-Verified Refund Flow
Refunds are only triggered after the back-office team confirms item receipt and creates a credit memo in SAP, preventing premature refunds on unverified returns.
04
Faster Customer Resolution
By automating both the return request creation and the refund issuance, customers receive their refunds as soon as the warehouse confirms receipt—reducing resolution time and support inquiries.
Questions & answers
Frequently asked questions
Everything you need to know about this template before you deploy it.
How does the workflow prevent duplicate return requests in SAP?
Before creating a return request, the workflow searches SAP for an existing return request that references the same Shopify order ID. If a match is found, the creation step is skipped.
When is the Shopify refund issued?
What details are included in the SAP return request?
How often do the triggers check for new returns and credit notes?
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Their quick updates and improvements have boosted our productivity, allowing us to focus on making better products. Highly recommend for any manufacturer seeking efficiency.
Hans Engstrom
Operations Manager, Christiana Bikes
appse ai enabled us to automate processes and achieve real-time efficiency with their ready-to-use solution. Their responsive support and customizations were exactly what we needed.
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President, Bernardo 1946
Rapidly growing companies, to get to that level of establishment, you need a solution like appse ai to bridge the connections between disparate systems.
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CEO and Co-Founder, Nine Line
The platform syncs data between our applications and it simply just works. This saved us a lot of time we used to spend manually synchronizing data from one system to another.
Sankar Thiagasamudram
Founder and CEO
Their quick updates and improvements have boosted our productivity, allowing us to focus on making better products. Highly recommend for any manufacturer seeking efficiency.
Hans Engstrom
Operations Manager, Christiana Bikes
appse ai enabled us to automate processes and achieve real-time efficiency with their ready-to-use solution. Their responsive support and customizations were exactly what we needed.
Peter Grueterich
President, Bernardo 1946
Rapidly growing companies, to get to that level of establishment, you need a solution like appse ai to bridge the connections between disparate systems.
Robert Donnelly
CEO and Co-Founder, Nine Line
The platform syncs data between our applications and it simply just works. This saved us a lot of time we used to spend manually synchronizing data from one system to another.
Sankar Thiagasamudram
Founder and CEO
appse ai helped us to manage our inventory and invoices in SAP and WooCommerce. With appse ai our job is much easy as everything is automated and we have better control on our inventory.
Kaywan Pour
Niagara Warenhandels GmbH
appse ai is making our operations easy! They make the customer experience much better. It costs us less human effort to proceed our orders.
Ramez Tacrity
Technical Sales Specialist, Digitech
I was impressed by how easy appse ai is to use and their ability to customize the platform to meet our clients specific requirements.
Vainick Oliveri
Golden Toys
appse ai transformed our business by automating the sync between SAP Business One and WooCommerce. What used to be a time-consuming, manual process is now seamless. We add products in SAP, and everything syncs automatically to the website.
Maher Ataya
Founder, Italparts SRL & Italparts LLC
appse ai helped us to manage our inventory and invoices in SAP and WooCommerce. With appse ai our job is much easy as everything is automated and we have better control on our inventory.
Kaywan Pour
Niagara Warenhandels GmbH
appse ai is making our operations easy! They make the customer experience much better. It costs us less human effort to proceed our orders.
Ramez Tacrity
Technical Sales Specialist, Digitech
I was impressed by how easy appse ai is to use and their ability to customize the platform to meet our clients specific requirements.
Vainick Oliveri
Golden Toys
appse ai transformed our business by automating the sync between SAP Business One and WooCommerce. What used to be a time-consuming, manual process is now seamless. We add products in SAP, and everything syncs automatically to the website.
Maher Ataya
Founder, Italparts SRL & Italparts LLC
appse ai truly helped us transform our business processes. Now with the integration, it has become really smooth, everything just flows better. It really helped our team save time, streamline processes and honestly boost productivity more than we expected.
Jason Mitchell
MD, All Marine Spares
Since we started using appse ai as our middleware, everything has been way smoother. It saved us about 10-20 hours a week, which is huge. The team is super responsive and easy to work with.
Dan Gerber
CEO, Designer Boys
appse ai truly understood our needs and delivered a seamless integration between SAP and Shopify. Their team is highly knowledgeable and capable, ensuring the solution perfectly aligned with our requirements.
Columb McCluskey
Sales Director, Trimwel
appse ai is fantastic, it works really well and is easy to use! Its visual interface makes it simple to see what is happening, and I especially liked the visual mapping of process flows. The teams professionalism also really impressed me.
Richard Grew
Renegade Brewery
appse ai truly helped us transform our business processes. Now with the integration, it has become really smooth, everything just flows better. It really helped our team save time, streamline processes and honestly boost productivity more than we expected.
Jason Mitchell
MD, All Marine Spares
Since we started using appse ai as our middleware, everything has been way smoother. It saved us about 10-20 hours a week, which is huge. The team is super responsive and easy to work with.
Dan Gerber
CEO, Designer Boys
appse ai truly understood our needs and delivered a seamless integration between SAP and Shopify. Their team is highly knowledgeable and capable, ensuring the solution perfectly aligned with our requirements.
Columb McCluskey
Sales Director, Trimwel
appse ai is fantastic, it works really well and is easy to use! Its visual interface makes it simple to see what is happening, and I especially liked the visual mapping of process flows. The teams professionalism also really impressed me.
Richard Grew
Renegade Brewery
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